Understanding Your Options – Independent vs Agency-Based Support Workers
If you’re a parent navigating the NDIS in Perth, one of the biggest decisions you’ll make is how to find the right support worker for your child. Whether your child is neurodiverse, has developmental challenges, or needs assistance with daily routines, choosing the right support can impact their progress—and your peace of mind.
Two common options available to families are:
- Hiring independent support workers
- Engaging with a registered NDIS provider like Sorelle Support Services
Here, we’ll explore the pros and cons of both, and why many families are choosing the streamlined, supportive approach that Sorelle offers.
Option 1: Independent Support Workers
Pros:
- You have direct control over who you hire and when they work.
- Can be slightly more affordable as there are no agency overheads.
- Some families prefer the flexibility of a casual, informal arrangement.
Cons:
- You are essentially the employer—responsible for managing rosters, timesheets, cancellations, and replacement coverage.
- If a worker is sick or unavailable, it’s your job to find a backup.
- There may be limited oversight, no quality assurance, and no structured training.
- You carry the risk of miscommunication, boundary issues, or inconsistent support.
Option 2: Support Workers Through Sorelle Support Services
At Sorelle, we understand that your child’s growth, comfort, and routine matter deeply. That’s why our approach is designed to remove the stress from your shoulders, while ensuring continuity of care and professional standards.
Here’s how we support you:
- ✅ We assign a designated team of 1–2 regular support workers, chosen by you from the meet-and-greets, so your child can build consistent, trusting relationships.
- ✅ You don’t have to chase workers or manage rosters—our team coordinates support times that work for everyone and presents the schedule to you for approval.
- ✅ All our workers are trained, reference-checked, and supervised, with access to ongoing development and clinical support.
- ✅ We match workers based on your child’s personality, communication style, and support needs.
- ✅ We write all your NDIS Progress Reports to help ensure you get the appropriate funding for your child.
- ✅ You have a direct line to our management team if any issues arise—we don’t leave you in the dark.
And most importantly, our support workers don’t just show up—they connect, engage, and help your child thrive. Whether it’s before-school routines, afternoon sensory activities, or weekend community outings, they become part of your child’s developmental journey.
So, Which Option Is Right for You?
If you’re confident managing rosters, supervising workers, and handling replacement issues, an independent worker might work for you.
But if you’re looking for peace of mind, professionalism, and structured support, partnering with a provider like Sorelle Support Services could be the difference that gives your child the consistency they deserve—and you the time to focus on what really matters.
Ready to Get Started?
Contact Sorelle Support Services today to talk about your child’s needs and how we can help build a team that supports their strengths, routines, and growth.
- Email: admin@sorelless.com.au
- Website: www.sorelless.com.au
